Refund and Returns Policy

Website Name: Titan Wear
Website URL: https://titanwear.co.uk
Email: info@titanwear.co.uk
Location: United Kingdom

Overview

At Titan Wear, we want you to be fully satisfied with your purchase. If you are not completely happy, you may return your item in accordance with this policy.

Returns Eligibility

You may return a product if:

  • The item is unused, unworn, and in original condition
  • All original tags and packaging are intact
  • The return request is made within 14 days of receiving your order
  • You provide proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, or damaged by the customer
  • Clearance or sale items (unless faulty)
  • Personalised or custom-made products
  • Undergarments or hygiene-sensitive items (for health reasons)

How to Return an Item

To initiate a return:

  1. Email us at info@titanwear.co.uk with your order details
  2. Wait for return approval and instructions
  3. Securely pack the item in its original packaging
  4. Send the item to the provided return address

Customers are responsible for ensuring the item is safely returned.

Refunds

Once we receive and inspect your returned item:

  • Refunds will be processed within 5–10 business days
  • The refund will be issued to your original payment method
  • You will receive a confirmation email once processed

Original shipping charges are non-refundable unless the item is faulty.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item received

If you need an exchange, please contact us at info@titanwear.co.uk

Faulty or Incorrect Items

If you receive a faulty or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue

We will cover the return shipping cost and offer a replacement or full refund.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a tracked delivery service
  • We are not responsible for lost return parcels

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Then contact us at info@titanwear.co.uk

Changes to This Policy

We may update this Refund & Returns Policy at any time. Changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: info@titanwear.co.uk
Website: https://titanwear.co.uk